The following terms and conditions apply to your travel booking (“Terms”):
1. Your Contract
Your booking is made on the basis of these terms and conditions, including any other information we may provide to you prior to booking. Please read these terms and conditions carefully before entering into this contract. In these terms and conditions any reference to ‘you’ or ‘your’ means all persons named on the booking including any persons added or substituted at a later date and/or the company, firm, entity or organisation you represent, collectively ‘the Client’. References made to ‘we’ ‘us’ or ‘our’ are references to Quinton Ventures Limited trading as Corporation Travel, the ‘Parties’. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions and that you consent to the provisions hereunder.
2. Travel Agent
2.1 Quinton Ventures Limited (company no. 16581119) trading as Corporation Travel (or any of its affiliated entities) acts as a travel agent only. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, hotels, rail, transfers, cruise line operators and package holidays (Travel Service Providers). Corporation Travel does not own, operate, manage or control these independent suppliers of services and Travel Service Providers. Corporation Travel is not liable for the acts or omissions of such Travel Service Providers. Our obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the Travel Service Providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Fulfilment of a request cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these Travel Service Providers some of which exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
2.2 You agree that your sole legal recourse is against the specific Travel Service Provider and not Corporation Travel, or its affiliates, shareholders, directors, officers, employees, agents or contractors. Conditions can change rapidly in a country at any time. A reference to “these Booking Conditions” shall mean the terms and conditions set out herein as well as all terms and conditions of any Travel Service Providers.
2.3 To the extent of any inconsistency between a Travel Service Provider’s terms and conditions and these Booking Conditions, the Travel Service Provider’s terms and conditions shall prevail, save to the extent that any provision in the Travel Service Provider’s terms and conditions is deemed to be invalid or unenforceable.
3 Passports and Visas
3.1 All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return. It is your responsibility to ensure that all travellers have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities.
3.2 Any fines, penalties, payments, delay, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
3.3 For travel to Australia, New Zealand, Canada, or the United States from the UK please be advised that there are compulsory pre-registration requirements for visa waiver programs. If you have registered before, please check your registration is valid and has not lapsed. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. To find out more about visa requirement to your chosen destination, please visit https://www.gov.uk/check-uk-visa
3.4 It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking.
4 Travel Advice
The Foreign, Commonwealth & Development Office may have issued information about the traveller’s travel destination. It is your responsibility to check the latest advice on www.gov.uk/fcdo to find out more about your destination prior to the commencement of travel. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged).
5. Travel Documents
5.1 Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a Travel Service Provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable, non-transferable, and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder.
5.2 An incorrect name on a booking or on the travel documents may result in you being refused to travel on that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates and timings. You must ensure you have all travel documents and e-tickets prior to travel. Please let us know if you believe you have not received any required documentation. A flight described on your travel documents and/or itinerary as “direct” will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions and operational requirements.
6. Health and Special Requirements
You must ensure that the traveler is aware of any health requirements and recommended precautions relevant to the travel booked and ensure that the traveler carries all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g., proof of COVID-19 or Yellow Fever vaccination) may deny the traveler entry into a country or invalidate travel insurance cover. We recommend that you seek travel advice from a local doctor, travel medical service or specialist vaccination clinic before commencing travel. We would be happy to provide you details of travel clinics on request. Please speak to us about any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or access. You also understand that Travel Service Providers may not be able to accommodate every request.
7. Service Fees
7.1 You acknowledge that Corporation Travel is providing services to an individual person, entity, company and/or organization and such organization is permitting you to use the services of Corporation Travel. Such organization and Corporation Travel have agreed to certain service fees, whether online or offline for services by Corporation Travel which will be included in any invoice provided by Corporation Travel related to your booking. In addition to these service fees, the organization and/or traveller agree that Corporation Travel may charge additional fees including without limitation, cancellation, change, exchange, mileage, after hours, and/or visa processing service fees.
7.2 All prices are subject to availability and can be withdrawn or varied without notice. You acknowledge we may carry out airfare optimization and re-shopping by monitoring the market, and where the same flight becomes available at a lower cost after a reservation has been made or quoted, you agree that we may book that flight as an alternative in place of the original flight and retain any price difference as part of our charges.
8. Price Quotation
8.1 All prices are subject to availability and can be varied without notice. Prices are per person and inclusive of tax unless otherwise indicated. Advertised prices may vary according to travel within specified dates. We will confirm the final price with you at the time of payment.
8.2 Pricing is not guaranteed until full payment is made. To confirm your travel arrangements, you may be required to pay a deposit per person. All deposits are strictly non-refundable and non-transferable. We will advise you of the deposit amount at the time of your booking.
9. Amendments and Cancellations by You
9.1 Cancelled bookings for travel services may incur charges including, without limitation, those charged by the Travel Service Providers pursuant to their terms and conditions. These cancellation charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges may also apply where a booking is changed and when tickets or documents are re-issued, including those charged by the Travel Service Providers.
9.2 You agree to indemnify us for the full amount of all fees, charges and costs incurred in relation to your amendment or cancellation. Where you seek a refund for a cancelled booking for which payment has been made to the Travel Service Provider, we will not provide a refund to you unless and until we receive the funds from that Travel Service Provider.
9.3 If you have purchased a return flight, multi-stop or round the world flight and you do not check-in on a confirmed flight, the airline may register you as a ‘no show’ and your tickets on your subsequent flights may be cancelled. Please contact us as soon as possible if you do not intend to check-in for a confirmed reservation in these circumstances. We strongly recommend that you provide us with each traveller’s phone number and email at the time of making your booking. If this information is not provided you may not receive information from airlines relating to flight cancellations or schedule changes.
9.4 For any amendment/cancellation, an administration fee per person will be charged in addition to any charges passed on by our suppliers. The below table lists our schedule of charges for amendments and cancellations.
Amendment/Changes | Administration Fee |
Date change | £50.00 per person + any cost of new booking |
Name change | £65.00 per person + any supplier charges |
Cancellation | £65.00 per person + any supplier charges |
Refund | £75.00 per person + any supplier charges |
Any other amendment | £65.00 per person + any supplier charges |
10. Amendments and Cancellations by Travel Service Providers
10.1 If your Travel Service Provider amends or cancels your booking, we will inform you of this and advise you of your options (whether made available by the Travel Service Providers or otherwise) but we shall have no liability to refund or compensate you in relation to such amendments or cancellations.
10.2 Where you seek a refund for a cancelled booking for which payment has been made to the Travel Service Provider, we will not provide a refund to you unless and until we receive the funds from that Travel Service Provider.
11. Payment
11.1 You must pay the balance by the due date shown on any invoice you receive from us. Please note for some telephone bookings full payment may be required IMMEDIATELY, i.e. before you receive an invoice from us. If this applies, you will be advised of this when the booking is made. It is very important that you pay balances when due, as failure to do so may lead to the cancellation of your travel services and still leave you liable to pay cancellation charges.
11.2 Corporation Travel accepts Visa, Debit card, MasterCard, American Express, and payment by cheque, BACS or Standing Order.. The company and/or the traveler agree to pay for the amount set out in any invoice. You acknowledge that by making a payment for any booking you are accepting the price quoted by Corporation Travel and these terms.
11.3 You agree that you will not seek a refund, or a credit card or debit card chargeback on the services once a payment has been received in full for the services. You agree to all fees and charges being strictly non-refundable, non-transferable, and subject to availability.
12. Refunds
There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline’s or consolidator’s terms and conditions. Air tickets returned to us for a refund are subject to an administration charge of £75 per person in addition to any further supplier charges. You will be required to pay refund/cancellation charges imposed by the airline or the consolidator pursuant to their terms and conditions.
13. Corporate Credit Cards and Debit Cards
13.1 Payments for our services and the travel services will be taken at time of booking/invoicing and will incur merchant fees. You authorise us to charge all fees incurred by you in relation to our services and travel services to the card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
13.2 You indemnify us against any loss that may be experienced by us due to any fraudulent use or otherwise of that credit or debit card. You also agree, in making payment by corporate / commercial credit card or debit card, to waive any rights which you may otherwise have to instruct your card issuer to initiate a chargeback under the relevant card scheme rules on the basis that the rights of the respective parties in relation to the transaction are fully and exclusively set out in these Booking Terms and Conditions. In particular, you agree not to initiate chargebacks against us in the event that the relevant travel service is cancelled by a Travel Service Provider, including if the relevant Travel Service Provider issues a credit or voucher instead of a refund for a cancelled service. This provision in relation to chargebacks is without prejudice to any rights you may have directly against the Travel Service Provider. Please note that we are unable to accept payment by consumer credit cards.
14. Your Financial Protection
We act as agent for ATOL holders approved by the Civil Aviation Authority which provides protection for your money. When you buy an ATOL protected flight or flight inclusive package from us you will receive a confirmation which confirms your booking details and an ATOL Certificate. This protection applies to all applicable bookings covered under the respective ATOL licence and in the unlikely event of insolvency, the Civil Aviation Authority (CAA) will ensure you are not stranded abroad and will arrange to refund any money you have paid for a booking made in advance. Your ATOL protection charge is included in the cost of your travel arrangements. For further information about what is covered visit the CAA’s ATOL website at www.atol.org.uk.
Travel Insurance
For all travel we strongly recommend that you take out appropriate travel insurance to cover travel arrangements booked under these Booking Terms and Conditions. It is your responsibility to ensure you have valid and adequate travel insurance. We will not be liable for any loss the traveller incurs if and insofar as it is covered under a travel insurance policy.
Liability
16.1 In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (including, without limitation, where you or a member of your group is negligent, under the influence of alcohol or other substances, or acts in an inappropriate or reckless manner) (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances, including but not limited to: war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other restrictions), natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, domestic and/or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, changes to immigration, labour and free-movement laws, rescheduling of aircraft or boats or other modes of transport, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events.
16.2 Without limiting the rest of this Section, in no event will we be liable for any criminal act or omission of any Travel Service Provider or its employees, contractors or agents or any other third party. Our total liability to you shall not exceed the total value of the booking to which the liability relates. We will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Terms and Conditions) – and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail
Data Protection and Privacy
As part of your booking information, we will need you to provide us with personal information such as name, email address, telephone number, passport number and other identifying information. We may also need to collect special category information that you provide such as health and medical information. We will process your personal information, including special category information, for the purpose of making your booking and also pass this to the relevant third-parties as necessary to arrange your travel. Further, if required by any authorities, or as required by law, the information may be provided to government authorities such as customs or immigration. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, we will need to send this information to the US Customs and Border Protection for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, we will pass your data to third-parties outside of the EEA in compliance with the requirements of the General Data Protection Regulation as regards such transfers. In making this booking, you understand that the personal information that you provide in your booking form may be shared with third-parties and any person required to facilitate your travel arrangements. You understand and agree that Corporation Travel will not be liable or accountable for how those third-party recipients handle your personal information. Please see our Privacy Policy for full details of how we use personal data.
Complaints
If you have a problem during your travel, we strongly advise you to bring it to the attention of the Travel Service Provider (e.g. hotelier, airline) as soon as possible and complete any official complaint report/ documentation they may have available. If you fail to do so it may jeopardise your rights to make a claim afterwards. Most complaints however, can be resolved quickly & efficiently by speaking to the relevant supplier at the time. If you are unable to resolve your complaint locally, please do let us know in writing within 7 days of your return by email to info@corporationtravel.com. Please include your booking reference, a copy of any complaint report/document you have completed and all other relevant information.
Force Majeure
Neither party hereto shall be liable to perform its obligations under these terms in so far as such performance is hindered or prevented by strikes, lockouts, riots, pandemic or epidemic, war (declared or undeclared), acts of God, civil insurrection, fire or other similar cause, or failure of a third-party supplier, provided that any such specified cause or other similar cause is beyond the reasonable control of such Party.
Disputes and Governing Law
The parties irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Booking Terms and Conditions or its subject matter.
Please address any queries in writing to:
Quinton Ventures Limited. 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
E-mail: info@corporationtravel.com